[tei-council] Chicago hotel bills

[Kevin Hawkins]

Piotr,

I suspect that you used a Visa Electron, Maestro, or other card to pay 
instead of a Visa, MasterCard, or other true credit card.  Since these 
work differently on the back end, the hotel probably wanted to guarantee 
that you would be able to pay upon checkin, which is why they charged 
you the whole price, plus extra in case you incurred extra charges 
during your stay just in case.  But then when you checked out (the point 
at which you would typically be charged), the person at the desk 
processed the transaction without realizing that you had already paid.

As for $30 difference, I do imagine this was human error on their end.

I think you can resolve this with them over the phone.  I hope they have 
a record of charges from their end that won't require you to give them a 
copy of your account statement.

Kevin

On 4/20/2011 8:43 AM, Martin Holmes wrote:
> Mine also shows a total of $156.56 per night for three nights -- that's
> what I've claimed. I didn't have any extra added, and I was only charged
> for the three nights. There is a charge of $30.08 for room service the
> first night, which is correct.
>
> I'm sending you a scan of my bill in case it will help you get the
> situation resolved.
>
> Cheers,
> Martin
>
> On 11-04-20 01:30 AM, Piotr Bański wrote:
>> I have just realised an inconsistency in my hotel bill and would like to
>> share this with you in case the pattern is broader:
>>
>> a single night cost 134$ + 22,56$ tax = 156,56$
>>
>> they took from me on the first day 770$ (not sure why).
>>
>> I stayed 4 nights, which makes 626,24$. That would mean that they should
>> return 143,76 to my account, whereas they returned 113,76$, which makes
>> 30$ of a difference. Would you please have a look at your bills to see
>> if you received similar negative gifts?
>>
>> I know of Julianne's issue with them, and myself, I spent Wednesday
>> night on calling my bank trying to see why my card got blocked and
>> Thursday morning in the reception trying to get the hotel to cancel a
>> double withdrawal request that they sent to my bank, pushing my card
>> below limits (no go, had to wait 7 days until the block was
>> automatically released). So much for my winning smile, dang it...
>>
>> So I'm thinking the 30$ is yet another adventure of the same sort:
>> someone bright just confused a "1" with a "4" -- but I'm letting you
>> know that you should perhaps verify your bank statements and so on.
>>
>> So long,
>>
>>     P.
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